Returns and refunds

Thirty days, opened and used, no reason required.

You cannot judge any of this from a first use. Run it through an ordinary week. If your skin does not agree, send it back.

What this covers

Every ritual, every tool, every order placed on this site and shipped within the United States.

Used is fine. Opened is fine. We would rather you actually used it, because a return after a real trial tells us something and a return after an unboxing tells us nothing.

You do not have to explain why. There is no form asking you to justify it and no customer service script designed to talk you out of it.

The part most stores hide until the end

If you are returning it because you changed your mind or it did not work for you, return shipping is on you.

We would rather say that here, in the largest text on the page, than let you find it at checkout of a return portal after you have already made the decision.

Here is the honest reasoning. We are a small company, our margins pay for the return window itself, and covering shipping both ways on every change of mind would mean either a shorter window or a higher price on the box. We chose the longer window and the lower price. If you would rather we chose differently, tell us, because that is a real trade and we may be wrong about it.

If something arrived damaged, defective, or is not what you ordered, none of that applies. That one is ours. We pay, you keep your money, and in most cases you will not need to send anything back at all.

How to start one

Write to support@healthandbeautysolution.com with your order number and the words “return”, or use the contact form.

We reply within one business day with the return address and the steps. You do not need to wait for us to have made a decision, and you do not need to prepare an explanation.

The thirty days is the window to tell us, not the window for the parcel to reach us. Write to us within thirty days of delivery and your return is valid, even if the box arrives with us after that. Once we send you the address, post it within fourteen days.

We recommend a tracked service, because a parcel we never receive is one we cannot refund, and that is the one situation where we are both stuck.

What happens then

We refund to the original payment method within five business days of the return reaching us.

The refund covers what you paid for the item. Original shipping, if you paid any, is not refunded on a change of mind return. It is refunded in full when the fault is ours.

If the card you paid with has expired or been closed, tell us and we will arrange another route to get your money back. We will not default to store credit, and we will never offer credit instead of a refund unless you ask for it.

Your bank usually takes another three to five business days to show it. That part is out of our hands, and if it has been longer than ten business days total, write to us and we will send you proof of the refund to take to them.

The three situations worth stating plainly

Damaged in transit or faulty. Send a photo to support@healthandbeautysolution.com with your order number. We will replace it or refund it, whichever you prefer. You will not usually need to ship anything back, and you will never pay to return something that arrived broken.

Wrong item. Same as above. Our error, our cost.

You bought two and only want one. That is a change of mind, so return shipping is on you, but the window and the refund are exactly the same. No penalty, no restocking fee, and there is no such thing as a restocking fee on this site.

Your order qualified for free shipping and the return drops it below the threshold. We do not claw the shipping back. You are refunded the full price of what you sent back. We would rather absorb that than run the arithmetic that makes a partial return feel like a punishment.

Where we have to say no

If you first tell us after thirty days from delivery. The window is the window, and it is longer than most. A return you told us about in time is still a return even if the parcel gets to us late.

If the item comes back destroyed rather than used. Wear from a month of honest use is expected. A tool snapped in half is not a return, though if it broke during normal use that is a fault and you should write to us about it instead.

On items marked final sale. Nothing on this site is currently final sale, and if that ever changes it will say so on the product page, above the button, before you pay.

Cancelling before it ships

Write to us the same day and we will cancel it and refund you in full, no questions and no cost.

Once it is with the carrier we cannot recall it. At that point it becomes a normal return, so you would wait for it and send it back.

If your order has not arrived

That is not a return, that is a delivery problem, and it is ours. See Shipping or write to support@healthandbeautysolution.com. You do not lose any return rights while we are chasing a parcel.